BUG: Text in error messages in Saleae Logic 2.4.14 cannot be selected for copy/paste

So, I decided to take a closer look on Saleae Logic 2.x, started some older version I had installed on my Windows 10 machine, got prompted to update to 2.4.14, said OK, program got updated, started and connected to my device.

Then I closed the program, did something else, started it up again - and now I get an error. So I try to select the error text in the notification box, so I can copy it, and paste in my notes and to search for it online - but I can’t!?

I find this so confusing - why would any programmer program a software that reports error messages, and make the text in the error message unselectable? Don’t you guys like copy/paste error message, and then search on the Internet? Or do you really prefer typing the messages out? Or am I supposed to run AI these days, and have it perform OCR on the message box text, before I get the plain text of the message? I truly do not understand … which is why I consider this a bug.

Can you please make all text in error messages that get reported back to the user in the Saleae Logic 2.x GUI selectable with the mouse, and copy/pasteable as plain text, in your next release/update?

(btw here is the error message I got, which I had to type out:

An unknown error occurred during device connection. Please disconnect and reconnect your device. IF the error persists, please contact Saleae support.

… but of course, that is not the topic of this bug report)

@sdbbs Sorry about the non-copyable error text! I’ll bring that up with the team here internally. We should absolutely address that.

Also, are you still seeing that error message? In case you’re still running into that issue, please share the results of the troubleshooting steps listed below. I’m mainly curious to know if the issue follows the device hardware itself (if so, this may indicate a hardware issue).

Thanks for the response, @timreyes :

Thanks, that sounds great!

I got it resolved, and posted about it in Some notes about use of Saleae 2.x vs Saleae 1.x on same machine

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